Coldwell Banker - R.M.R. Real Estate, Brokerage *

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Success Stories

Testimonials

Your personal comments are important to us. If you would like to submit your testimonial, please send us an e-mail with your full name and remarks to include on this page. We appreciate hearing from you.

Thank you.

Re: Pamela Daley

Thank you Pam for all the work you have done to find us one of our dream lots. We had been looking for a long time, viewed many on our own, called real estate agents, left messages but no one seemed overly interested. Until we contacted Pam. She not only provided numerous listings, but searched history, and also upcoming prospects, always meeting us at the lots, and walking the acreage with us. Thank you Pam, our dream is coming true.

Earl G

December 2019 - Comments from Our Ultimate Service Surveys

Re: Kathy Hickey

Kathy was amazing throughout the entire process of both buying and selling our home. (This is the third home we have bought with Kathy as our agent). I highly recommend her. She is knowledgeable, helpful, patient and understood all of our needs. She made this process very easy for us, alleviated a lot of stress we were feeling and she was always in communication with us and responded immediately even after hours and on weekends. Which was greatly appreciate. we would definitely want her as our agent for our next home buying adventure in the future.

Cherie S

Re: Dominika Stoller

Dominika was extremely professional and knowledgeable. She was very efficient in providing updates and took care of all required documents. Dominika relieved the stress involved in the transaction. I would definitely choose Coldwell Banker and Dominika for ant future transactions and would recommend her to a friend.

Paul G.

Re: Zain Jafrey

Zain did a great job in selling our house. He sold it in less than a month and we received the highest price in the building. We're super grateful for his help and will recommend him to fiends and family.

Preetinder S.

Zain Jafrey was an exceptional sales representative. Both my fiance and I were exceptionally satisfied with him understanding our needs and placing us in our dream condo!

Tyanna B.

Zain was very patient and understanding and definitely looked out for our best interests.

Re: Zain Jafrey & Soence Kirton

When we first met Zain and Spence, I knew that they were all about providng excellent service rather than just 'making a sale'. They proved this time and time again with their knowledge and expertise. I can't speak highly enough about our experience. They were incredibly friendly and took the time to sit down and determine what would be a good fit for us. We were first-time homebuyers having very little knowledge about purchasing a home so it meant a lot to us seeing how invested they were. Throughout the process, we never felt forced to make an offer and when we finally found the "one", Zain and Spence walked us through the entire process and made sure that we understood everything before moving forward. I felt so confident working with Zain and Spence because they make it a priority to get to know their clients and always look out for their best interests.

Some things that I found extremely helpful is that every time we viewed a new property they would do a little inspection of their own and encouraaged us to rate the property out of 10 so they could get a better idea of what we were looking for. Zain even suggested thaat we write a letter to the sellers to explain why we thought they should choose us. I appreciate all of the "behind the scene" work that went on negotiating a price that we were comfortable with.

In the end, we found a home that is perfect for us and I can't wait to start this new adventure, thanks to Zain and Spence!

Re: Eric Tippelt

We met Eric at your charity BBQ and liked his honesty - He advised that he was a new agent but haad personal buying & selling experience. We felt this was very helpful and liked his perseverance in finding us the best home.

Diana & Steve T.

Re: Deborah Glover

Initially Deborah Glover was my father's agent and friend. At his recommendation Deborah became my agent and friend too. When my father past last year we knew who he wanted to handle his real estate.

Head/Sutherland

Re: Ryan De Kuyper

Ryan was amaxing during and after the services! His attention to detail, aand representaation of the buyer, is extremely well appreciated and we are extremely satisfied with his services. He was also exceptionally flexible with his time and locations, and fully understood our situation as a brand new family!

Rachel F.

Ryan was exceptionally helpful and knowledgeable. He was upfront and honest. He always had our best interests in mind and got us exactly what we asked for. We couldn't have been happier.

Jean M.

Re: Adria Little

Sales rep gave 150% effort in the handling of our home and had a very positivr outlook.

John & Cathy C.

Re: Kathryn Johnson

Was very happy with the prompt and quick response to questioned and requests. Also appreviated the quick to the point, no noncense attitude.

 

November 2019 - Comments from Our Ultimate Service Surveys

Re: Al McLellan

Our sales representative, went beyond all expectations in terms of responsiveness, availability, and as an intelligent and enthusiastic advocate of our interests in this transaction. We look forward to working with Al again.

Asif K.

Re: Judy Weeks

It was a great experience. Loved my realtor Judy Weeks..professional and kind in every way.

Isabelle M.

Re: Robert Vaid

Robert Vaid provides excellent service that helped us make the right decision for us - he was responsive and available when we needed him and even told us about local schools and other important factors that helped make the decision!

Caroline C.

Re: Sandra Buchan

Sandra is very knowledgeable and professional and went out of her way to make sure our house sold for the best price we could hope for. She was a real pleasure to work with.

Jeffrey M.

Sandra listened to all our desires for a home for our future & helped us to find a house that truely called to us.

Sold our house in what I call record time. It was a pleasure working with Sandra.

Doug & Judy B.

I felt confortable with Sandra the moment I saw her. She really looked after me well and my interests. I'm happy to stay in touch with her.

Erna

Re: Ryan De Kuyper

I was extremely satisfied with the service received by Ryan De Kuyper. Great support and advice through the whole process. I would definitely recommend him to anyone looking to sell or buy a property.

Juliana S.

Re: Doug Taylor

Doug is very thorough in his work. We felt good with him looking after us.

Rita & Gord

Re: Sharyn Hessin

Very professional - great to work with.

John H.

Re: Dale O'Neill

Awesome service.

Sandra R.

Re: Lesley Joss

This is our second sale using Lesley Joss as our agent. Once again, Lesley has exceeded our expectations. She is professional and knowledgeable, with an excellent eye for staging which I have no doubt contributed to our house selling within 48 hours on the market. We can't thank Lesley enough!!

Amy D.

Re: Adria Little

The suggestions Adria had to help sell my home were great - I believe that is what helped it sell in less then a month!

I was very very happy woth the service I received. Adia was always availble to answer any questions I had and very helpful with suggestions!

Connie F.

Re: Carey Stacey

Carey is lovely to work with & I would definitely recomend her.

Re: Zain Jafrey

My Sales Rep, Zain Jafrey was exceptionally efficient and effective. He knew my pulse and understood what I was looking for. Very patient, honest and confident. He was dedicated to the trust he developed with me.

Vasugi P.

 

October 2019 - Comments from Our Ultimate Service Surveys

Re: Dominika Stollar

Dominika did an amazing job selling our property which resulted in a top dollar sale price. We highly valued her advice and encouragement during our pre-sale renovations and the amazing job she did staging our property.

I Highly recommend Dominika for your realty needs.

Bill M.

Re: Robert Vaid

Robert is exceptional, attentive, eager to help and perpetually available to respond to any needs. Thank you.

James M & Caroline C

Re; Sam Miron

We used Sam when we purchased the home we currently sold and were extremely satisfied with him. Would definitely refer him and use him in the future.

Darren R.

Re: Deanna Thistlethwaite

Amazing Job!

Michelle W.

Re: Michelle Maynard

Our representative took the time to come over and say "hello" while she was viewing a neighbour listing. She was friendly, positive and up beat. She left her card with us and when we were ready to list she was the first agent we thought of to list with.

Eric & Terry C

Re: Sandra Buchan

Sandra was fantastic taking us through the entire process line by line and house by house. Sandra understands how to help first time home buyers and we are now in our new home as I write this because of Sandra.

Thomas L.

Re: Pearl Carrigan

Was listed with a different company. The Coldwell Banker agent Pearl Carrigan was continually showing our property so when we expired with other company, we hired Pearl Carrigan to sell our property.

 

September 2019 - Comments from Our Ultimate Service Surveys

Re: Nancy Russell-Yates

We enjoyed working with Nancy very much!

Mike & Deb C.

Re: Doug Taylor

Mr. Taylor is a very knowledgeable young fellow!!

Bruce A.

Re: Rosa & Wagner Da Silva

Rosa and Wagner da Silva was beyond our expectations! Very professional and supportive. They help us in all our needs. I totally recommend them to everyone!!

Mivhelle B.

Re: Shane Coxworth & Chris Larmer

We are thankful to have you as an agent. Appreciate the time you spent on selling our home and will highly recommend you to all our friends. Thanks so much again.

 

August 2019 - Comments from Our Ultimate Service Surveys

Re: Kathryn Johnson

We were purchasing a home/building and Kathy was very helpful & knowledgeable. Appreciate everything she did.

Re: Jessica Hornung

Great job.

Samuel L.

Re: Robert Vaid

Rob was amazing through every step. Was there for us at anytime. One phone call no matter the time & he was there. A+ Rob. Thank you for all your help!

Justin M.

Re: Catherine Ayotte

Called company got Catherine and very satisfied with her service to us from start to finish and we definitely would use her again.

Damyanti H.

Re: Carey Stacey

I am extremely happy with Carey & her knowledge in real estate! We feel we gained a friend in Carey during this sale & purchase of our new home. In our opinion Carey gets 5 out of 5 stars!! Job well done.

Brent & Megan C.

Re: Sharyn Hessin

Sharyn is amazing! during a difficult time she guided me and helped me through some difficult dicisions.

Toni G.

Re: Pam Park

Made the whole process seamless! Had us educated and prepared so there were no surprises. Great referrals for staging, painting & downsizing. In frequent contact in person or by phone. Always available to answer questions.

 

July 2019 - Comments from our Ultimate Service Surveys

Re : Stephen Wilson

Steve went over and above all my expectations. He was available to help every step of the way. A simple text and he would have all your answers. Amazing

Jordan T.

Re: Corinne Mash

Corinne went above and beyond to make ALL necessary arrangements to do video - pictures. Met with new buyer and I was stress free.

Azad

Re: Pamela Park

Listened to our needs and showed appropriate properties. Very patient, picked us up & took us to the listings. She walked us through the whole buying process.

Re: Jessica Hornung

We interviewed several realtors before choosing to work with Jessica Hornung at Coldwell. Jessica was the single reason why we decided to work with Coldwell and she is the realtor we would recommend. Jessica was fantastic. She has been sensitive to our needs, very responsive, and extremely good at communicating with us throughout the process.

Jonathan C.

Re: Graham Healer

Graham has helped us since we purchased our first home back in 2013 when we were newlyweds. This was our 3rd home purchase and 2nd home sale with him. We will definitely be using him again forever.

Samatha & Bradley C.

Re: Marie Persaud

Marie Persaud was exceptional in providing customer service. She was informative, intuitive & never pushy. I valued her opinion throughout the process.

I would only ever use Marie Persaud. She knew exactly what I was looking for & for years kept looking for me. Finally the house of my dreams came on the market & she got me in quickly to view it. Thank you Marie

Thaidon

Re: Carey Stacey

We worked very well with Carey Stacey. She understood our requirements & efficiently set up the viewings. Her followup based on our requests has been greatly appreciated. Her execution of the purchase was excellent.

Angella & Robert

Re: Ken Brumby

What an AMAZING Realtor.

Re: Lynda Sauder

Lynda kept us up to date weekly. She was extremely helpful.

Re: Rosemary McMillan

Rosie ia a lifelong friend. She is a very professional rep.

 

June 2019 - Comments from our Ultimate Service Surveys

Re: Bernice McNutt

Thank you so much for the exceptional service you provided for our family. Although a very stressful experience, we never doubted we were in very capable hands.

Esther A.

Re: Pamela Park

We had the best agent ever!

Karine P. & Martia C.

 

May 2019 - Comments from our Ultimate Service Surveys

Re: Sandra Buchan

Sandra not only helped us purchase our new home she also helped sell our old home in what we consider record time. She was fantastic in finding any homes we would be interested in until we found the right one. We would definitely recomend her to anyone wishing to buy or sell property.

Judy and Doug B.

Re: Carey Stacey

Carey was awesome to work with during this deal. She went above & beyond to make sure all went well. Thanks Carey!

Lisa N.

Re: Sharyn Hessin

Sharyn was wonderful. Thank you so much!

Ken and Susan M.

Re: Shane Coxworth & Chris Larmer

They were absolutely amazing, they sold my house very quickly. The nicest people you will ever met, very professional.

Sherry B.

Re: Nancy Russell-Yates

She is a very diligent, pleasant lady with whom to work. She made the whole process a breeze.

Margaret & Reinhard L.

I have known Nancy for 40 years and have used her in the past. She is very good at what she does.

Anne V.

Great agent. Lovely personality.

Ralph & Pat G.

Re: Paul Orchard

Paul was absolutely fantastic. Will happily use him again.

Leah & Chris B.

 

April 2019 - Comments from our Ultimate Service Surveys

Re: Dominika Stollar

Bill met Dominika at an open house she was holding for another home. She was so personable and professional that he knew she could sell our home. She worked hard for us and it paid off!

Helen Y.

Re: Stephen Wilson

Steve went well above what we expected from him as our sales representative. His advice was excellent and he even took time to help cleanup & prepare our building for sale.

Stephen & Reginald

Re: Nancy Russell-Yates

Nancy Russell-Yates was a wonderfull support with advise and encouragement during the showings giving us feedback and calming us during this stressful time in our lives - a real professional and sweetheart!

David & Bonnie B.

March 2019 - Comments from our Ultimate Service Surveys

Re: Sharyn Hessin

Sharyn was not only excellent at her job, but was also kind and caring through a difficult process.

Toni G.

Re: Ben Vongprachanh

Ben never sleeps it seems. He helped us every step of the way through the purchasing journey. He narrowed down our interests, showed us many properties, and helped us think of things not even near on our radar. Not to mention answering our million questions on the finance process, tax process, etc. Such an amazing experience with Ben.

Carmine C.

Re: Shawn Lackie

Wayne and I were very satisfied with the service received and extremely satisfied with the sale price! Shawn's a great guy, honest and direct!

Ruth and Wayne C.

Re: Sam Miron

Service was above and beyond I have ever experienced with past real estate agents.

J. B.

Re: Dianne Hooker

Dianne Hooker came referred by friends and local peers. Very satisfied with her approach.

Gary B.

Re: Bernice McNutt

Overall very satisfied! Great communication with us during entire process. Bernice is very knowledgeable and her experience made us feel very comfortable.

Brookfield

 

March 15, 2019 - Pam Daley

"CBRMR doesn't really have many "teams". But really, the whole brokerage is a "team". Everyone I have run into so far is very willing to help one another and share open houses , experiences, etc. I feel very blessed to be learning the art of being a realtor from such a great group of people. Ralph not only built a business he built a family. "

Pam Daley, Sales Representative

 

February 2019 - Comments from our Ultimate Service Surveys

Re: Dominika Stollar

Exceptional service once again. Thank you Dominika.

Brett and Shelli J.

Re: Dianne Hooker

Dianne Hooker: Above & beyond work ethic. Extremely helpful!

Carolynns & Ted P.

This is our second home that we had Dianne as our sales representative. On both occasions Dianne was the consummate professional. Dianne is very thorough in her work & you know she is looking out for the best possible deal for us.

Irene A.

Re: Robert Vaid

Robert is an excellent sales representative. He works hard and is always there to answer questions. When he doesn't know, he is willing to research and find out (we bought 100 acres of farm land and there were a lot of questions!)

Denise L.

 

January 2019 - Comments from our Ultimate Service Surveys

Re: Dominika Stollar

My Real Estate broker was very professional in all her suggestions for listing my house. Her list price was on target and she gave 100% from listing the house to the final sale, I was very impreseed with her staging abilities. I was kept informed of feedback from perspective buyers.

Carol N.

Re: Daphne Kalliomaki

The most honest RS agent I have met.

David C.

 

November 2018 - Comments from our Ultimate Service Surveys

Re: Ken Brumby

Re: Ingrid Hilyer

Re: Dianne Hooker

Re: Daphne Kalliomaki

Re: Al McLellan

Re: Sam Miron

Re: Lynda Sauder

Re: Dominika Stollar

Re: Kell Welton

October 2018 - Comments from our Ultimate Service Surveys

Re: Robert Vaid

Re: Kallan Einarsson

Re: Al McLellan

Re: Tammy Boudreau

 

September 2018 - Comments from our Ultimate Service Surveys

Re: Daphne Kalliomaki

Re: Gwen Layton

Re: Marilyn Almeida

 

August 2018 - Comments from our Ultimate Service Surveys

Re: Al McLellan

Re Daphne Kalliomaki

Re: Kathryn Johnson

Re: Kelly Welton

Re: Paul Lang

Re: Rick Watson

Re: Ryan De Kuyper

Re: Sam Miron

Re: Sandra Buchan

Re: Tito-Dante Marimpietri

 

 

July 2018 - Comments from our Ultimate Service Surveys

Re: Dominika Stollar

Re: Kathryn Johnson

Re: Kelly Welton

Re: Krysta Craig

Re; Ryan De Kuyper

 

July 4, 2018 - Deborah Malatesta's comments at the end of her training program

 

June 2018 - Comments from our Ultimate Service Surveys

Re: Bradford Soles

Re: Sandra Buchan

Re: Jessica Hornung

Re: Deborah Glover

 

May 2018 - Comments from our Ultimate Service Surveys

Re: Robert Vaid

Re: Pamela Park

Re: Lynda Sauder

Re: Leslie Joss

March 7, 2018 - Paul Orchard

Not sure why they put so much emphasis on schooling. The courses I've taken since at Coldwell Banker through Coldwell Banker and Joe and Debbie etc. have been far more beneficial than anything I learned at OREA.

 

May 25, 2017

Some Participants Feedback from our latest Bootcamp

 

May 4, 2017

Comments from the April replies to our Ultimate Service Survey

Re: Sharyn Hessin

Beth & Paul

 

Re: Steven Murray

  Margaret & William

 

March 23, 2017

The following are remarks from some of our new to the company sales representatives after completing their 9 weeks in-house training program.

 

November 28, 2016

Boot Camp is excellent.  I would say you've got some excellent training which is made even more effective by being done by people who've actually done the business.  OREA deals with the theory but having real world experience is much more relevant I believe.   It was a great idea to have a new agent talk in the last session to again put a face to what's happening.  Overall nothing much I can see to improve from my view.

I think your talk on farming was very useful.  I used it here on the island and looked at the area close to where I live.  Your length was good and your style connected well with the audience.  As I've mentioned before I prefer people who can draw on their real life experiences which you did a great job of.

Mark L.

 
Good afternoon Dennis
The Christmas party was excellent. Great food, entertainment and wonderful conversation.  Drew and I sat with Dianne Hooker, Robin Parish and Alan Goodley. I only heard good things about Coldwell Banker Port Perry office.  I really enjoyed the boot camp, very informative. I actually found the farming and referral part the most helpful. You can't find that information in the courses. The only thing I would suggest is spending more time on it. Boot camp gave me a lot to think about in preparing my self for becoming an agent. Great program, everyone was very helpful and friendly, making the process less intimidating. 
Thank you

Melissa

 

April 20/16

Good morning Shawn. A BIG thank you for all your hard work and I'm sure frustration. The property at 10869 County Road 9 is SOLD! The corresponding open house the  day after the FEATURE was HUGE! Please thank the folks at the STAR for me. I'm sure you know that Northumberland County has gone crazy. Durham/Toronto people are migrating here in droves! YOU are such a valuable asset and I appreciate everything you do!
 
Truly;
Kelly

 

Sept. 10/15

I wanted to send a personal note of thanks for the excellent services I received while searching and purchasing my first home. Your agent Ken Brumby provide me with excellent service walking me through every step of the home buying experience. Ken demonstrated excellence in customer service. Ken also brings such a wealth of knowledge and experience to the process - his input is invaluable. I have recommended and plan to continue to recommend both Ken and your brokerage to my friends and family. Thanks for making my recent purchase a positive experience.

Regards, Brett

 

July 16/15

This letter of reference is for Georgena Bates, an agent with Coldwell-Banker - R.M.R Real Estate, Brokerage, Lindsay, ON.

There are so many wonderful things I could say about Georgena.  When I moved to Canada from the United States and decided to become a citizen, I started looking for a house.  Georgena was the agent I chose and I could not have been happier.  She found me an adorable house within my price range and on the edge of town in Lindsay.  I had so many questions about the purchase of the property because I was not familiar with real estate do’s and don’ts.  Georgena  took me under her wing and walked through all the steps necessary which included but not limited to financing, a lawyer, the tax office, form I needed to fill out.  This lady is on the ball in every aspect of her job.  When you are dealing with Georgena it is more like dealing with a friend.  Anytime I called her day or night she was always there to help me.  She works for her client and if you have questions and she is not available – she will call you back ASAP with what you need to know.

In May 2014, I decided to downsize and move into an apartment.  I put the house on the market, of course with Georgena.  I had all the confidence in her ability to sell my home.  She is truly a professional with class and I relaxed and again let her do her job – which she did.  The response was overwhelming.  The property was sold, the new owners are happy, I’m happy, and the lovely lady Georgena is happy.

No one knows the future,  but rest assured, if I decide later in life to purchase another home Georgena will be my agent of choose.  I hope that any future clients that I have recommended will put their trust in Georgena.  They will not be disappointed.  Georgena is a credit to your agency.  You are blessed to have her on your staff.

I am a very satisfied client.

Sincerely,

Judy Ann

 

July 6/15

I just finished a file with Marden Bastos of Coldwell Banker RMR in Whitby, Ontario. 

I just wanted to tell you that I enjoyed working with Marden, I found her smart, understanding and pro-active, among other things and that I would welcome the opportunity to work with Marden again.

Thanks,

 

Odile
Cartus Relocations

 

 

Nov. 4/14

Re: Dale O’Neill

To Whom It May Concern:

We are writing this letter to enthusiastically recommend our agent Dale O’Neill, whom we hold in great esteem.

We worked with Dale for over a year to find our ideal property in Uxbridge. During that period we had numerous moments of indecision. We wavered on what type of dwelling would best suit our needs, in which areas of Uxbridge we wanted to concentrate our search, and what our budget would be. Through it all dale was steadfast in his dedication, professionalism and diligence. He was infinitely patient, and was quick to adapt his search to meet new criteria. Further to this, Dale is the type of agent who anticipates the needs of his client - he is consistently proactive rather than reactive. There were many times during showings, for example, when we would pose questions about by-laws or town services, only to find that Dale had already taken the trouble to clarify with the Town of Uxbridge.

We have worked with enough agents in the past to know that the degree to which Dale will advocate for his client, and the level of commitment he has to offer, is rare indeed. Throughout the process we knew with certainty that Dale would offer honesty and good advice. He is a most attentive agent, returning phone calls and emails immediately and never missing a detail. His help extended beyond the traditional roles of a real estate agent, and continued long after he’d sold us our dream home.

It is without hesitation that we recommend Dale to anyone looking to buy or sell a home.

Yours sincerely,

Cynthia & Ryan

 

Hello Ralph,

Our names are Mike and Bev and we recently had Marilyn Almeida represent us on the sale of our home in Oshawa as well as the purchase of our new home. Bev and I want to thank you for the opportunity to complete the Service Questionnaire regarding our Selling and Buying experience with Coldwell Banker, and specifically with Marilyn. Our only concern is there wasn’t enough space to properly extend our appreciation for the efforts Marilyn displayed over the period of 8 months we worked with her. We’re not sure if 8 months is a record to find a house, but let us explain the reason for the time being somewhat prolonged. We are very particular (read picky) about our environment, especially our home, and not to make it a little more challenging for Marilyn, my parents will be moving in with us as they enter their 80’s, as a comfort measure for them. So, Marilyn was dealing with 4 somewhat different perspectives and needs over these 8 months. If she was ever frustrated, it never showed, not once. Marilyn also sold my parents’ house in Oshawa, and Mom and Dad think the world of her, as do Bev and I.

Marilyn is an extremely personable, genuine and dedicated individual, as well as a loving, caring and dedicated Mother and Wife, we know this because Bev and I have had the pleasure of meeting Merrick and Emma, so we recognize what a well-grounded person Marilyn is, in addition to the high standards she displays as a Real Estate Representative for Coldwell Banker.

To say Marilyn made the selling and buying experience enjoyable would be an understatement, and would not adequately recognize her efforts. Marilyn made the (numerous) house visits fun with her honest and straightforward comments. We’re sure she also logged about 5,000km over the last 8 months with the different areas we dragged her out to. In addition to being very polite and cheery, we also saw the firmness she displayed while dealing with a rather “difficult” agent on the purchase house. I’ve been a Manager with 2 very large companies for over 35 years and I can tell you, if it had been me in the same situation, I would not have been as diplomatic; I would have “lost it”. Marilyn held her frustration as the same time relaying her dissatisfaction on several levels with the Agent. Bev and I were there to witness the whole situation, and were very impressed, and thankful that Marilyn was on our side.

In our opinion Marilyn has gone “well” above and beyond what we would have expected from an Agent, and we’re sure that must be part of the Coldwell Banker mission, but it also has to be inherent trait in an individual to begin with.

We have expressed our gratitude and sincere appreciation to Marilyn on several occasions for everything she has done, and continues to do for us, but we also felt it was necessary to highlight her efforts to you. In customer service, the ultimate goal is to satisfy the needs of the Customer. Marilyn has surpasses the “satisfied” level and has “delighted” our family. We believe we have found our dream home, and hope we never move, but if we do, we would refuse to work with anyone other than Marilyn.

Ralph, please convey our thoughts to Marilyn, and our extended thanks to your Office Assistants as well, they were always a pleasure to deal with when communicating “showing” appointments.

Mike & Bev, Oshawa, Ontario

 

 

(The following is a transcription of a voice mail message)

Mr. Roberto,

This is Ann F. I just wanted to let you know that, I think actually last week, a week ago, I listed my house with an agent called Janet Green, who is with the Greenbank Coldwell Banker Office. This morning I had some agents come through from the Oshawa area to view my home. I just wanted to tell you that you have a wonderful group of agents to work with. Janet Green has been exceptional. She has been the most wonderful agent for me. I can’t speak highly enough of her. She’s gone out of her way for me to meet several of my requests. She works well with me. She’s so agreeable, so flexible and very responsible and conscientious. I really have enjoyed working with her. But I also want to tell you that the group of agents who came in to view my house this morning were exceptionally nice people. They were respectful, polite, friendly, really lovely people. I kept saying to Janet after, “My, What a nice group of people. They are so nice.” A couple of them gave us very positive feedback about my home. One lady actually stayed behind to help Janet and I move some furniture around, which was, I thought, beyond the call of duty and absolutely so helpful and so wonderful. So I just wanted to pass on to you my thanks, for you having some really nice people that are working for your office and how nice they are and respectful they are, and really polite and it was a pleasure to meet them all this morning. You take care, have a wonderful day. Thank you Mr. Roberto. Goodbye.

Ann F., Oshawa, Ontario

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